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CORPORATE SALES

Gurkhas Fashion Corporate Sales offers organisations, educational facilities, corporations and government departments access to discount pricing for bulk orders.

Gurkhas Corporate Sales is a specialist service designed to meet the outdoor needs of a wide range of customers, including schools, humanitarian originations, as well as corporate bulk orders.

This service offers exclusive pricing for corporate and commercial customers who purchase in bulk.

Benefits include:

  • Exclusive discounts and offers
  • Free group pricing quotes
  • Expert advice on apparel and equipment selection
  • Bulk gift-card solutions.

To discuss group purchase options please email us via csolution@gurkhasfashion.com.au

Important points:
  • Corporate discounts apply to full priced product and are not available in conjunction with other sale offers.
  • Pricing is provided to your organisation with the understanding that the products supplied will not be on-sold commercially.
  • Shipping costs will apply for corporate or group sales orders.
Returns and exchanges

Gurkhas Fashion provides quality outdoor gear for travel, adventure as well as casual apparel that is built to last. Should you not be fully satisfied with our products, please see our return policies and details on how to return below.

For most items, if you change your mind about your purchase you can return the item or exchange it (subject to stock availability).

Goods must be returned in unused condition, in original packaging (with tags attached) along with proof of purchase and within 30 days of the purchase date.

If you change your mind on an item purchased in-store, you can exchange this for another item (subject to stock availability) or receive a Gurkhas Fashion Credit Voucher or a refund (via the original payment method) to the value of the purchased goods.

If you change your mind on an item purchased online, or we are happy to offer an exchange (subject to stock availability) or provide you a Gurkhas Fashion Credit Voucher for your future purchase. We will pay delivery charge for the exchanged item value $100 or above.

Please allow 14 business days for us to receive and process your return. We will notify you by email when we have exchanged your return items or processed your refund. It may take an additional 4-5 business days for the refund to be credited against your original payment method. Processing times for exchanges or refunds may take longer during sale periods.

Please contact our Customer Care team via orders@gurkhasfashion.com.au. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

Once investigated, we will be able to provide you with information on how to return the item.

If you have purchased an item from Gurkhas Fashion and it is not of acceptable quality, you may return the item to us and upon inspection you may request a:

  • Full Refund;
  • Replacement; or
  • Store Credit

and you must provide to us the:

  • Returned Goods;
  • Tax Invoice; and
  • Payment details (refunds can only be paid to the credit card used at purchase).

*We will pay the shipping costs for all faulty goods, upon proof of shipping costs paid by you.

Take the item to Gurkhas Fashion store or any other authorised partner store from where the item was purchased, along with your proof of purchase. Item purchase online can be returned in store.

If your purchase was via eBay or any other online sale platform, please raise a return request and return via post.

To protect your return from damage during delivery, please use strong external packaging. For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. In the case of an exchange, delivery charges for the replacement item will be at returnee expense. We also recommend you obtain proof of postage to track your return. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.

Please note: If you have created an online account, your order details can be found in the ‘My Orders’ section of My Account.

If you return a purchase made by gift card, we will give you a replacement gift card or credit note to the value of the purchased item.

For online purchases that use a combination of payment methods (e.g. gift card and credit card), the value for each tender will be placed against the original payment method, with the balance being refunded to the gift card first.

Gurkhas Fashion vouchers or gift cards cannot be exchanged or redeemed for cash or other tenders.

Any rights you have under this policy in relation to your Gurkhas Fashion product are additional to any rights you may have under consumer laws.

All change-of-mind refunds are issued at the discretion of Gurkhas Fashion. We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions.

For online purchases made as a ‘Guest’ customer, we are only able to arrange an exchange by creating an ‘Online Account’. Unless we are instructed otherwise, we will create an ‘Online Account’ for all ‘Guest’ customer exchanges. Alternatively, we can arrange a refund via the original payment method, so that another ‘Guest’ purchase can be placed independently.

For full details you can read our Returns & Exchanges Policy.

orders and delivery

Please find below information about how to track the status of your online orders, delivery charges and timeframes.

We are offering free delivery within Australia on ALL online orders with $100 minimum spend.

Standard delivery within Australia usually takes 2-7 business days, with an additional 2 days for rural deliveries:

  • Victoria and New South Wales standard delivery is 2-3 business days
  • South Australia, Queensland and Tasmania standard delivery is 3-5 business days
  • Western Australia and Northern Territory standard delivery is 5-7 business days

You can check on your online order status through the ‘My Orders’ section, if you placed the order while logged in to your account. Here, your order will be displayed as:

  • Pending (your order is being reviewed)
  • Processing (your order is with the warehouse)
  • Complete (your order has been shipped)
  • Closed (your order has been refunded)

When your order has been completed, we will send you a dispatch email. This email includes the freight provider’s name and your order tracking number. Please note, it may take 24 hours before your tracking details are available from the courier’s website and you can use the number to track your delivery.

We deliver via a tracked courier service – once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partner.

If your order is confirmed and its status displays as ‘Processing’ or ‘Complete’, we are unable to make changes to it.

Once you receive your order, you may return any items through our Returns & Exchanges process.

If your order arrives incomplete, or is taking longer than our standard delivery time frame please Contact us and we can look into this for you

You can choose to have your order picked form the store. There is no delivery fee for this service.

At checkout, select ‘Use Pick up In store’ and select the store where you’d like to collect your online order.

You will receive an email confirming the order has been dispatched and another to let you know when it has arrived in store and is ready for pick-up.

Please bring photographic ID and proof of purchase (e.g. order confirmation email). If you’ve already placed your order and would like someone else to pick it up, please Contact us.

Your order will be held in store for a maximum of 14 days. If it is not collected within this time your order may be cancelled and a refund will be issued.

have any questions?
Get in contact with us by filling out our contact form